Privacy Policy

1. Overview and Scope

Regenesis Physiotherapy ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website, contact forms, and booking requests. This policy is designed to comply with British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian federal laws.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Request an appointment or make an inquiry through our contact forms.
• Subscribe to our newsletter or updates.
• Interact with our website, which may automatically collect basic technical data (such as IP address, browser type, and pages visited) via cookies and analytics tools.

Note: While we coordinate care through our clinical partners, this website does not directly store or process full patient medical records. Clinical records are managed through our secure electronic medical record (EMR) system (Jane App) or physical files in compliance with the College of Health and Care Professionals of BC (CHCPBC) standards.

3. How We Use Information

We use your personal information to:

• Respond to your clinical inquiries and provide information about our services.
• Facilitate the scheduling and confirmation of your appointments.
• Improve our website's functionality and user experience.
• Communicate important clinic updates or health-related information (with your consent).

4. Consent and Lawful Basis

In accordance with BC PIPA, we only collect and use your personal information with your knowledge and consent. By providing your information through our website, you consent to its collection and use for the purposes described above. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Cookies and Analytics

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us understand how users interact with our content. You can manage your cookie preferences through your browser settings, though some website features may be limited if cookies are disabled.

6. Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers only as necessary to:

• Manage our online booking system (e.g., Jane App).
• Host our website and maintain security.
• Comply with legal obligations or respond to valid search warrants or court orders.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

8. Information Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by clinical and legal standards in British Columbia.

9. Your Rights

Under BC PIPA, you have the right to request access to your personal information held by us and to request corrections if you believe the information is inaccurate. To exercise these rights, please contact our Privacy Officer using the details below.

10. Contact Us