ICBC Injury Rehabilitation in Surrey
Professional, evidence-informed care for car accident recovery. We help you navigate the clinical requirements while you focus on healing.
What to Expect
Recovering from a motor vehicle accident (MVA) involves more than just managing pain—it's about restoring your confidence in movement. At Regenesis, we provide a structured approach to whiplash, soft tissue injuries, and concussion recovery.
What to Bring
- Your ICBC Claim Number
- Date of the Accident
- Adjuster Name & Contact (if known)
How We Support Your Recovery
Our therapists begin with a detailed clinical assessment to identify the extent of your injuries. We then establish a personalized treatment plan combining manual therapy with progressive exercise.
We handle the direct billing to ICBC and provide the necessary clinical reports to your adjuster, ensuring your recovery remains the top priority.
Book Your Assessment
If you have an active ICBC claim, you are likely pre-approved for 25 sessions. Start your recovery at our Surrey clinic today.
Direct billing to ICBC
Clinical whiplash specialists
For More Inquiries
Numbers listed are for official ICBC inquiries:
Report a Claim
Lower Mainland: 604-520-8222
Toll-free: 1-800-910-4222
Insurance Enquiries
Lower Mainland: 604-661-2800
Toll-free: 1-800-663-3051
ICBC Injury FAQ
Do I need a doctor's referral for ICBC physiotherapy?
No, within the first 12 weeks of your accident, you do not need a doctor's referral to start your 25 pre-approved physiotherapy sessions.
How many sessions are covered by ICBC?
Typically, ICBC pre-approves 25 physiotherapy sessions, 12 kinesiology sessions, and 12 massage therapy sessions within the first 12 weeks following your accident.
Is there any cost to me for these sessions?
If your claim is active and within 12 weeks of the accident, ICBC often covers the cost of sessions directly. We offer direct billing to minimize your out-of-pocket expenses.
What should I bring to my first ICBC appointment?
Please bring your ICBC claim number, the date of your accident, and your Personal Health Number (PHN).
Can I switch my treatment to Regenesis from another clinic?
Yes, you have the right to choose your care provider. We can help you transition your remaining pre-approved sessions to our clinic.
What if my 12 weeks have already passed?
If it has been more than 12 weeks since your accident, we may still be able to provide treatment, but we will likely need a doctor's referral or further approval from your ICBC adjuster.
How soon should I start physio after an accident?
Early intervention (within 1-2 weeks) is highly recommended to manage whiplash and soft tissue sensitivity and prevent long-term complications.
Questions about your claim?
Our front desk team is experienced in supporting patients through the ICBC process. Contact our Surrey clinic for clinical guidance.